ZOOMtxt is built for self-service, and very easy to use. In your account panel, the individual features are self-explanatory, and a detailed How To Get Started guide should answer any questions.

However occassionally you may wish to contact us with a support query - very simple.

Any user who holds an active ZOOMtxt account can call us at any time, during the supported hours, for any problem you may experience. All technical support calls are dealt with by our qualified Platform Managers, with all support requests logged on our Customer Center. A ticket reference number is always provided, should future communication be necessary.

Unlike many of our competitors, our support is completely UK and Australia based, and inhouse with no remote call centres. We have actively been supporting our software customers for over four years. 

Support requests can be logged in three ways:

• by Phone
• by eMail
• Online, from the Account Panel

All of our technical support is UNLIMITED, whether by telephone, email or online request. We make no differentiation and we will never send you an additional bill, no matter how much support you use.